These Terms and Conditions are legally binding between the Client(s)., hereinafter referred to as ‘The traveler(s)’ and Elwama Tours Kenya Ltd., hereinafter referred to as ‘The Company’
Before making reservations, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Pricing, Tour Itinerary, Package Inclusions, Package Exclusions, Cancellation and Refund Policy ,Terms and conditions and Special Notes.
You herein state that you have read and fully understood the content of all fine print and will waive the right to dispute any part of it after your purchase.
Once you have completed your reservation, it is the customers responsibility to keep all contact information up-to-date.
Save as otherwise provided by these terms, all accommodation, room type(s), meals and other specifications are in accordance with the itinerary provided by The Company.
Transfers are provided on arrival at the port of entry, at departure to the Port of departure, and only in accordance with and as specified in the itinerary.
Accommodation and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond The Company’s control.
Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
The Company also reserves the right, with consultation and mutual agreement with the travelers, to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.
In case of any appreciable variation in the tour price due to these circumstances, The Company reserves the right to adjust the tour costs as necessary.
5.1 TRANSPORTATION & ACCOMMODATION:
Transportation and accommodation will be booked and reserved as specified in the itinerary.
Specific requests should be made at the time of booking. Please note that every effort will be made to secure special requests; however, they cannot be guaranteed.
The Company provides baggage handling in line with the specifications stated in the quotation. International/ domestic flight stipulations as to baggage weight restrictions shall apply; details of which will be provided with our pre-tour documentation. Baggage and personal effects are at the owner’s risk throughout the tour, and The Company assumes no liability for lost or damaged baggage. Baggage insurance is, therefore, strongly advised. Please check with your international carrier for other baggage restrictions applicable to your international flight.
Hotel taxes as imposed by the local and national governments are included in the Company’s tour prices. Airport taxes are only included where specified in the itinerary. Gratuities for guides, drivers, porters, camp staff, and Tour Managers are not included and are at the discretion of the traveler.
The cost of obtaining passports, visas, Travel Insurance, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls, fax charges and excess baggage charges unless expressly included in writing, are not included in the tour price, and shall be borne by the traveler.
The tour price includes planning, handling and operational charges and is quoted based on the current rates of exchange and tariffs. Entrance fees as part of scheduled sightseeing tours are also included in this price. This price is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc.
During the operation of its tour packages, The Company reserves the right to take photographs during the operation or part thereof and to use them for promotional purposes. By booking tour packages with The Company, travelers agree to allow their images to be used in such photographs. Travelers who would rather not have their images so taken or used are asked to identify themselves to The Company before final payment, and they will be exempted from this photography waiver clause. The use of drones for photography, or any other purpose, is forbidden on any of the Company trips unless permission has been previously sought from, and granted, by The Company.
As much as is practicable, all photographs, images and descriptions used by The Company online and within promotional documentation are so presented to depict a true and accurate reflection of your holiday destination. However, due to circumstances beyond the Company’s control, some destinations will change in appearance throughout the year and so may appear to have varied at the time of your stay; owing for example, to adverse weather. While The Company will, of course, make every attempt to notify you in advance of your trip as to whether such instances have impacted the accommodation or its surroundings, this is subject to the Company having been made aware of the same, and The Company shall not be held liable in this regard.
Please note that in some properties, surveillance cameras and security equipment may be installed inside and/or outside the property, which may have the capability to monitor or record images remotely and/or sound. If you have any concerns or issues with this, you must inform our team before your trip.
The Company may pre-book some activities. However, should you wish to participate in other or additional activities we strongly advise that you book in advance to avoid disappointment. Some activities, most notably those that are boating and water-related, are subject to weather and water levels. The Company cannot be held responsible should such activities be amended and/or cancelled as a result of such matters, over which The Company has no control.
A deposit is required at the time of booking confirmation. The deposit, which is ordinarily the equivalent of 50% of the tour price, shall nonetheless be specified at the time of booking. The remainder of the tour cost is payable on the date shown on your quotation.
Payments may be made through the following methods:
All cancellations must be in writing and received by The Company’s Tour Consultant at: info@elwamatours.com
The Company reserves the right in any circumstances to cancel your holiday for any reason. However, we will not cancel your hotel arrangement less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If you fail to pay the balance of the holiday price at least 30 days before departure, The Company will treat your booking as cancelled and levy the cancellation charges set out in clause 16 above.
Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our LIMITS ON ELWAMA TOURS RESPONSIBILITY clause below. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the package tour. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. The Company will not accept any liability for any claims that are not received within 30 days of the termination of your package tour. All claims for days missed while travelling should be made in writing within 30 days of the package tour. Any payment made by The Company, either by way of refund or as the result of a successful claim, will be limited to, and not exceed, the sums retained by The Company in respect of the related booking.
Elwama Tours Kenya Ltd., its employees, shareholders, officers, directors, successors, agents and assigns (collectively referred to as ‘The Company’), does not own or operate any entity which is to or does provide goods or services for your trip with the exception of a limited number of vehicles. It purchases transportation, hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, The Company is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, The Company is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection to the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transport mechanism to arrive or depart on time. There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, Scuba diving, snorkeling, boating, hot air ballooning, zip-lining, high altitude treks, climbing, quad biking, parasailing, parachuting, kayaking, white-water rafting, primate tracking and any activity which the Company considers to carry inherent risks of serious illness, injury or death (“Activities”) then you fully understand and acknowledge that Activities carry with them various inherent risks, including serious illness, injury or death and you take complete responsibility for your health and safety and agree to assume all risks of injury, illness or death, whether foreseen or unforeseen that may befall you as a result of participating in any Activities and agree to release The Company and its affiliates, their agents, employees and representatives from any liability whatsoever related thereto, to the fullest extent permitted by law. Further, as consideration for being permitted to participate in the Activities, you release The Company, whether known or unknown, from, and agree not to sue or make a claim against The Company for property damage, cancellation of any activities, illness, negligent rescue operations or procedures, personal injury or death arising from your participation in the Activities, and any activity related thereto, including transportation to and from the site of the Activities, regardless of whether such property damage, illness, personal injury, or death results from the negligence of The Company (but not its reckless, willful, or fraudulent conduct) and/or from any defect in equipment. You further agree to indemnify and hold The Company harmless with respect to any claim made against The Company by anyone else which a) related to your participation, or b) would be subject to the above release and covenant not to sue if you had made this claim directly yourself.
Please ensure that you consult your physician about anti-malaria precautions and other inoculations and vaccinations before travel. Where applicable, please ensure that while travelling you carry a valid Yellow Fever certificate.
It is the responsibility of travelers to become informed about the most current travel advisories and warnings by referring to their respective government agencies. In the event of an active State Department or government agency Travel Warning against travel to specific destination location(s) of the trip, should the traveler still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking, or in the event you failed to give us full details at the time of booking, at our discretion, we may cancel the booking and impose applicable cancellation charges when we become aware of these details.
Please note that passport holders are responsible for obtaining the required documentation applicable for entry. Please also note that passports must be valid for at least six (6) months after completion of your journey and should also have sufficient blank pages for visas and immigrations stamps. The Company cannot be held responsible should you be denied entry to a country due to noncompliance with these requirements. Should you require specific information ahead of travel, please consult the travel advice produced by the government of your home jurisdiction, as well as that of the government who issued the passport and/or visa under which you intend to travel.
We recommend that if you are travelling with a child that does not share your surname, to minimize the possibility of disruption to your travel plans, you travel with documentation that proves your relationship to the child as well as documentation that proves that you have permission to travel with them. The Company cannot be held responsible should you or any member of your travelling party be denied entry to a country due to non-compliance with these requirements. Should you require further specific information ahead of travel, please consult the travel advice produced by the government of your home jurisdiction, as well as that of the government who issued the passport and/or visa under which you intend to travel. Due to the nature of some of the excursions and activities involved in The Company’s trips, minimum age requirements are in place at some destinations. Additionally, some accommodations may require that children below a certain age share a room with an adult. Such circumstances vary and will be specified within your itinerary, ahead of travel, and at the time of booking.
The Company strongly recommends customers acquire insurance covering medical emergencies, trip cancellation, baggage etc. The Company shall be exempt from any liability in the accident resulting in, but not limited to, loss or damaged of properties, injury to people, death during a trip, delays, irregularities, or other occurrences beyond its control.
Any claim arising out of or relating to these Terms and Conditions, to the Limits on The Company’s Responsibility clause, to the brochure, to any information relating in any way to the trip itself or to any products, packages or services related to the trip, shall be settled in the first instance by binding arbitration in the applicable legal forum as detailed in clause 29 of these Terms and Conditions. In lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means. Arbitration is the exclusive forum in the first instance for dispute resolution, and except as otherwise provided by statute, each party shall bear its costs and expenses and an equal share of the arbitrator and administrative fees.
This agreement shall be construed, interpreted and enforced in accordance with, and shall be governed by the laws of Kenya. It is agreed between The Company and the traveler(s) that all lawsuits against The Company arising under, in connection with, or incidental to the tour shall be filed, if at all, in the Kenyan courts to the exclusion of the courts of or in any other country or jurisdiction.
Our travellers admire the personalized attention, expert knowledge, and unforgettable experiences that make every journey with Elwama Tours one to behold.
It was my first time travelling to Kenya and going on an African wildlife safari. Elizabeth from Elwama Tours was very responsive, knowledgeable, friendly, easy to communicate with and could answer all the questions I had as a solo traveler. She arranged a two-night safari tour for me in the beautiful Amboseli National Park, including the transportation from Nairobi to the park and back. She was also able to arrange everything to meet my needs, such as travelling by train from Nairobi to Emali instead of by car. Everything was taken care of and went very smoothly thanks to her tips and planning. I strongly recommend working with Elwama Tours for anyone who wishes to travel in Kenya.
Our 5 days holiday in Kenya was just wonderful! We had an amazing safari well organized and planned by Elwama Tours; and our guide Musyoka was absolutely fantastic. During the safari, we saw a wide variety of wildlife including the Big Five and even spotted a leopard in Amboseli, a rarity! Our guide made our experience extra special with knowledgeable insights and tips all done in a fun and relaxed atmosphere. I would recommend Elwama Tours to anyone who wants to visit Kenya. Their passion and dedication to clients make the adventure even more memorable!
Our private tour guide, Stephen, was fantastic. We thoroughly enjoyed the safari at Maasai Mara, Lake Nakuru, and Amboseli National Parks and learned a lot about wildlife and more. Stephen is exceptionally knowledgeable about the parks and animals, along with the history and culture of Kenya and can explain things in a very interesting and engaging way. We felt very well taken of and the planning was impeccable. We highly recommend Stephen and Elwama Tours for Kenya safaris!
Every traveler is unique, and so is every destination. That’s why we don’t just offer places to visit — we deliver experiences designed to inspire, enrich, and leave lasting memories.
Mugumo Gardens 90. James Gichuru, Lavington, Nairobi, Kenya
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